Frequently Asked Questions
Sizes of designs and logos:
The maximum area for branding on the front of a 6 panel cap is 10cm wide by 5cm in height.
It is possible to brand on either side of a cap as well as on the back.
These are also size dependent to a maximum design of 9cm in width.
We do not embroider on pockets as a rule. If the client specifically requests an embroidery on a pocket, the pocket will have to be removed by the client prior to work commencing and have the pocket replaced once the embroidery has been completed.
To avoid the unnecessary expense and the possibility of damaging the pocket, we generally embroider above the pocket.
We do collect and deliver at a cost of R96.30 excl vat per trip either way in Cape Town. This amount can also be waivered if the invoice amount exceeds the company’s minimum invoiced amount.
Order alterations / cancellations and returns policy:
No changes or cancellations of orders can occur once production has begun. No goods can be exchanged once branding has occurred. Unbranded goods must be returned within 7 days of being invoiced and will incur a 5% handling fee of the total invoiced amount.
Please note that colours may vary slightly within a batch due to different dye lots.
Samples may be purchased and branded and are subject to a setup/digitizing fee.
Please note that we reserve the right to increase prices without prior notice and all quotes are valid for 7 days only.
Prices quoted cover sizes Small to Large, thereafter 10% for XL & 2XL, 15% for 3XL, 20% for 4XL and 25% for 5XL
Alterations are charged separately, i.e. the removing of pockets, downsizing, upsizing etc.
Strictly C.O.D with a 70% deposit payable before an order will be processed & commencing work.
Every effort is made to ensure that all price lists and brochures are as accurate as possible. Please allow a 2% variance on all productions orders, keeping in mind that every effort is made to keep this figure to a minimum.